Terms and conditions

Who you are buying from

Lunar and Earth, [sole trader / limited company registered in England and Wales, no. …], of 1 Kestrel Close, Ferndown BH22 9TW. lunarandearthwholesale@gmail.com · 07909 787910.

[VAT registration number, if you are registered. If you are not, say nothing about VAT anywhere and do not add it to prices.]

When the contract is made

Putting something in your basket does not buy it. Paying does not quite buy it either. The contract is made when we email you to say your order has been dispatched.

That matters because most of what we sell exists only once. Two people can pay for the same ammonite within a minute of each other. If that happens, we will tell you straight away and refund you in full. We will not pretend a second one exists.

Prices

• Prices are in pounds sterling and include VAT where it applies.
• Delivery is charged on top and shown before you pay.
• If we have made an obvious pricing mistake — a £245 cathedral listed at £2.45 — we do not have to honour it. We will tell you and you can choose to pay the real price or have your money back.

What we are selling you

Crystals, shells and fossils are natural objects. Photographs are of the actual piece wherever we can manage it, and we say so where they are not. Colour varies between screens. Inclusions, veils, iron staining, growth marks and small nicks are characteristics, not faults.

Where a piece is sold by size or weight band rather than individually — tumbles, small cowries, mixed bags — you will get one of that band, not the exact one in the photograph. We always say when that is the case.

What we do not claim

We sell these as beautiful natural objects and as things to keep and look at. We make no claim that any crystal, shell or fossil has any effect on your health, wellbeing, luck, mood or anything else. Nothing we sell is a medical device or a treatment for any condition. If you are unwell, see a doctor.

Delivery

Delivery is worked out from where the parcel is going, and shown to you before you pay.

Postage is worked out from the weight of the parcel and where it is going, at Royal Mail's tracked rates plus a pound towards the box and the packing. It is shown to you in the basket, before you pay. There is no free-delivery threshold.

Instead, a small gift goes in with every retail order, whatever you spend. We choose it. It is a gift, not a discount, and it does not come off the price.

• We aim to dispatch within [2 working days]. Commissioned wreaths take around ten days from approval.
• Risk passes to you when the goods are delivered. Ownership passes when we have been paid in full.
• If it arrives broken, see our refunds and returns page. That is our problem to fix.

Sending it abroad

We post worldwide. Two things you must know before you buy.

Import duty and taxes are yours to pay

Your parcel is posted from the United Kingdom. Your own country may charge import duty, VAT or sales tax, and the courier may add a handling fee, before it will deliver. None of that is included in the price you paid us, none of it comes to us, and all of it is payable by you.

We cannot tell you what it will be. It depends on your country, the value of the parcel and the carrier. If you refuse the parcel rather than pay the charges, it will be returned to us: we will refund the goods, but not the outbound postage, and not what the courier charges us to bring it home.

Some things cannot cross some borders

Shells, fossils and other natural material are not ordinary parcels. Certain species are protected under CITES, the international convention on trade in endangered species, and cannot be exported without a permit. Some countries — Australia and New Zealand in particular — have biosecurity rules that bar organic material outright.

Where we know a piece cannot lawfully be sent to your country, the checkout will say so and will not let you buy it. If we discover after you have ordered that we cannot lawfully send it, we will cancel that item and refund you in full, straight away. We will not send it and hope.

Commissioned wreaths

Commissions run by approval. We send you a design and a price; you approve it in writing; only then do we buy materials and begin. Once you have approved the design, the order cannot be cancelled and is not refundable. Before you approve, you may walk away and pay nothing. This does not affect your rights if the finished piece is faulty, damaged in transit, or not what you approved. See the refunds page.

Trade accounts

• Trade accounts are for businesses. We approve them by hand and we can refuse or withdraw one.
• Trade prices are confidential. They are yours, not to be published.
• Wreaths and artwork are not discounted. They are made by hand, by us, and are sold to the trade at the retail price.
• The free gift is for retail customers. Trade orders do not include one.
• There is a minimum order of £100, and some pieces have a minimum quantity.
• Buying on a trade account is a business-to-business sale. Consumer cancellation rights do not apply to you.

When things go wrong

We are liable to you for losses you suffer as a foreseeable result of us breaking this contract or failing to use reasonable care. We are not liable for losses that were not foreseeable, or for business losses.

Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Nothing here takes away your statutory rights.

Changing these terms

We may update them. The terms that apply to your order are the ones on the site when you placed it — not whatever is here later.

The law that applies

These terms are governed by the law of England and Wales. However, as a consumer resident in the EU you keep the protection of the mandatory consumer laws of your own country, and you may bring proceedings in your local courts. Nothing here changes that.

Your rights under the Consumer Rights Directive and the Sale of Goods Directive apply in full. See the refunds page.

Customs, duty and import VAT

We post from the United Kingdom, outside the EU customs union. You may be billed import VAT at your national rate, possibly duty, and a courier handling fee, before your parcel is delivered. It is not included in the price and it is payable by you. See the refunds page for what happens if you refuse a parcel.

Complaints

Email us first. You may also raise the matter with the consumer body in your own country.

Who you are buying from

Lunar and Earth, [sole trader / limited company registered in England and Wales, no. …], of 1 Kestrel Close, Ferndown BH22 9TW. lunarandearthwholesale@gmail.com · 07909 787910.

[VAT registration number, if you are registered. If you are not, say nothing about VAT anywhere and do not add it to prices.]

When the contract is made

Putting something in your basket does not buy it. Paying does not quite buy it either. The contract is made when we email you to say your order has been dispatched.

That matters because most of what we sell exists only once. Two people can pay for the same ammonite within a minute of each other. If that happens, we will tell you straight away and refund you in full. We will not pretend a second one exists.

Prices

• Prices are in pounds sterling and include VAT where it applies.
• Delivery is charged on top and shown before you pay.
• If we have made an obvious pricing mistake — a £245 cathedral listed at £2.45 — we do not have to honour it. We will tell you and you can choose to pay the real price or have your money back.

What we are selling you

Crystals, shells and fossils are natural objects. Photographs are of the actual piece wherever we can manage it, and we say so where they are not. Colour varies between screens. Inclusions, veils, iron staining, growth marks and small nicks are characteristics, not faults.

Where a piece is sold by size or weight band rather than individually — tumbles, small cowries, mixed bags — you will get one of that band, not the exact one in the photograph. We always say when that is the case.

What we do not claim

We sell these as beautiful natural objects and as things to keep and look at. We make no claim that any crystal, shell or fossil has any effect on your health, wellbeing, luck, mood or anything else. Nothing we sell is a medical device or a treatment for any condition. If you are unwell, see a doctor.

Delivery

Delivery is worked out from where the parcel is going, and shown to you before you pay.

Postage is worked out from the weight of the parcel and where it is going, at Royal Mail's tracked rates plus a pound towards the box and the packing. It is shown to you in the basket, before you pay. There is no free-delivery threshold.

Instead, a small gift goes in with every retail order, whatever you spend. We choose it. It is a gift, not a discount, and it does not come off the price.

• We aim to dispatch within [2 working days]. Commissioned wreaths take around ten days from approval.
• Risk passes to you when the goods are delivered. Ownership passes when we have been paid in full.
• If it arrives broken, see our refunds and returns page. That is our problem to fix.

Sending it abroad

We post worldwide. Two things you must know before you buy.

Import duty and taxes are yours to pay

Your parcel is posted from the United Kingdom. Your own country may charge import duty, VAT or sales tax, and the courier may add a handling fee, before it will deliver. None of that is included in the price you paid us, none of it comes to us, and all of it is payable by you.

We cannot tell you what it will be. It depends on your country, the value of the parcel and the carrier. If you refuse the parcel rather than pay the charges, it will be returned to us: we will refund the goods, but not the outbound postage, and not what the courier charges us to bring it home.

Some things cannot cross some borders

Shells, fossils and other natural material are not ordinary parcels. Certain species are protected under CITES, the international convention on trade in endangered species, and cannot be exported without a permit. Some countries — Australia and New Zealand in particular — have biosecurity rules that bar organic material outright.

Where we know a piece cannot lawfully be sent to your country, the checkout will say so and will not let you buy it. If we discover after you have ordered that we cannot lawfully send it, we will cancel that item and refund you in full, straight away. We will not send it and hope.

Commissioned wreaths

Commissions run by approval. We send you a design and a price; you approve it in writing; only then do we buy materials and begin. Once you have approved the design, the order cannot be cancelled and is not refundable. Before you approve, you may walk away and pay nothing. This does not affect your rights if the finished piece is faulty, damaged in transit, or not what you approved. See the refunds page.

Trade accounts

• Trade accounts are for businesses. We approve them by hand and we can refuse or withdraw one.
• Trade prices are confidential. They are yours, not to be published.
• Wreaths and artwork are not discounted. They are made by hand, by us, and are sold to the trade at the retail price.
• The free gift is for retail customers. Trade orders do not include one.
• There is a minimum order of £100, and some pieces have a minimum quantity.
• Buying on a trade account is a business-to-business sale. Consumer cancellation rights do not apply to you.

When things go wrong

We are liable to you for losses you suffer as a foreseeable result of us breaking this contract or failing to use reasonable care. We are not liable for losses that were not foreseeable, or for business losses.

Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Nothing here takes away your statutory rights.

Changing these terms

We may update them. The terms that apply to your order are the ones on the site when you placed it — not whatever is here later.

The law that applies

These terms are governed by the law of England and Wales. As a consumer you may still have rights under the law of your own state that cannot be signed away, and nothing here is meant to take those away.

Returns are a matter of our policy, not federal law

There is no general federal right to return an online purchase in the United States. What we offer, we offer freely. See the refunds page — you get 30 days.

Duties, taxes and shipping

Your parcel is posted from the United Kingdom. US customs may charge import duty and fees on arrival and the courier may add a handling charge. It is not included in the price and it is payable by you before the parcel is released.

No health claims

Worth repeating for a US audience: nothing we sell is a medical device, a supplement, or a treatment. No statement on this site has been evaluated by the FDA, because nothing on this site is a health product. Our pieces are decorative and collectable objects.

Complaints

Email us. We are two people and we do read it.